Returns Policy

Return & Exchange Policy

At plateaushop.top, we want you to love every purchase. If you are not completely satisfied with your order, we are happy to assist with returns, exchanges, or refunds in accordance with the policy below.

Eligible Products

This policy applies to the following product categories:

Women's Casual Shoes

Women's High Heels

Women's Sandals

Women's Sneaker

Return & Exchange Period

Returns or exchange requests must be made within 30 days from the date your order is delivered.

Exchange Policy

We are pleased to offer exchanges for eligible full-priced items, subject to stock availability.

If you need a different size or style, please contact us and we will do our best to help you receive the item you prefer.

Exchanges are available only for items that are:

Unworn

Unused

In new and resellable condition

Returned with original packaging

Returned with all tags attached and intact

Refund Policy

Refunds are available under the following conditions:

Faulty or damaged items: Eligible for a full refund to the original payment method

Incorrect items sent: Eligible for replacement or refund

Change of mind returns: May be approved for store credit or exchange only

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Product Condition Requirements

All returned merchandise will be inspected before approval.

plateaushop.top reserves the right to refuse returns or reduce refunds if returned products show signs of:

Wear or use

Damage caused by customer misuse

Missing tags or packaging

Unsellable condition

Sale Items

Sale or clearance items are generally final sale and may not be eligible for refund.

If stock is available, we may offer a size exchange for the same product at our discretion.

Non-Returnable Items

We do not accept returns or exchanges for:

Worn shoes

Items with visible damage caused after delivery

Products without original packaging or tags

Items returned after 30 days without prior approval

How to Start a Return or Exchange

To begin a return or exchange request, please contact our customer service team with:

Order number

Product name

Reason for return or exchange

Photos (if the item is damaged or incorrect)

Our team will provide return instructions after reviewing your request.

Processing Time

Once your return is received and inspected, please allow up to 10 business days for your refund, exchange, or store credit to be processed.

You will receive updates by email during the process.

If you have any questions about returns or exchanges, please contact us:

Email: Sale@plateaushop.top